Privacy Policy

Effective Date: (21/08/25)
Next Review Date: (21/08/26)

1. Overview

NOSS Tasmania Inc (“NOSS”, “we”, “our”, “us”) is committed to protecting the privacy of all individuals who interact with our services, including clients, staff, volunteers, board members, and representatives of associated agencies.

2. Scope

This Privacy Policy covers:

  • Personal information collected via our website (e.g., contact forms),

  • Information shared during service provision, employment, volunteering, and membership,

  • Information collected by both NOSS and its service partner, Bluegum Grounds Maintenance.

3. What Information We Collect

We may collect:

  • Identification details: name, contact information, date of birth, etc.

  • Sensitive information: disability-related data, medical details, NDIS plan components—only when necessary and with explicit consent.

  • Website usage data: via cookies or similar technology for improving user experience and service delivery.

4. How Information Is Collected

  • Through enquiry or referral forms on our website or via email/phone interactions.

  • During service delivery, assessments, employment, volunteering, or membership processes.

  • Via cookies or usage tracking on the website (you can modify browser settings to manage cookies).

5. Use of Personal Information

We use personal information to:

  • Provide, coordinate, and improve NDIS and other support services.

  • Fulfill legal and regulatory obligations, including reporting and audit requirements.

  • Manage human resources, including employment and volunteer arrangements.

  • Communicate updates, events, and opportunities (membership-related).

We ensure that all collection and use is lawful, fair, necessary, accurate, and done with consent where appropriate nossinc.org.au.

6. Disclosure of Personal Information

We will not share personal information unless:

  • Required for service provision or legal compliance (e.g., law enforcement, regulatory bodies like NDIS Commission).

  • You have provided clear consent.

  • It is essential for safeguarding client safety or required by law (e.g., NDIS Quality and Safeguards Commission).

  • We maintain up-to-date, accurate information when making disclosures nossinc.org.au+1.

7. Data Security & Storage

  • We store data securely in digital and/or physical records.

  • Access is limited to authorized personnel only.

  • Staff, volunteers, and board members must handle personal data with caution and respect confidentiality nossinc.org.au.

8. Access, Correction, and Complaints

  • You have a right to access your personal information, request corrections, or lodge a complaint.

  • Contact NOSS via email or phone to make a request.

  • You may also escalate complaints to relevant bodies such as the Office of the Australian Information Commissioner (OAIC), NDIS Commission, or anti-discrimination agencies nossinc.org.au.

9. Notifiable Data Breaches

In line with the Privacy Amendment (Notifiable Data Breaches) Act 2017, if a breach that poses serious harm occurs, we will:

  • Investigate and assess the impact.

  • Notify affected individuals and the OAIC in writing.

10. Retention Periods

  • We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.

  • Regular reviews ensure outdated or unnecessary data is securely destroyed or de-identified.

11. Staff and Volunteer Responsibilities

  • All internal personnel must adhere to this Privacy Policy.

  • Privacy must be maintained during interviews or when discussing personal/sensitive matters in private settings nossinc.org.au.

12. Policy Review

  • This policy is reviewed periodically (e.g., by 2025), to ensure alignment with changes to legislation, APP updates, and NDIS obligations nossinc.org.au.

13. Contact Us

For inquiries, access, corrections, or complaints regarding your personal information:
Email: admin@nossinc.org.au
Phone: (03) 6334 4911
Address: 67 Boland Street Launceston nossinc.org.au