Our Commitment to You
We are committed to the safety and upholding the rights of all people who engage with our services, including children, young people and people with a disability. Our policies give us the framework to do this.
We are registered with the NDIS Quality and Safeguards Commission as a Provider of NDIS services.
Our NDIS Registration Groups (Click to View)admin2021-01-04T16:20:47+11:00
If you are an NDIS participant, you may be able to pay for our services from your NDIS Plan. We can help you work this out.
Our charges are in accordance with the NDIS Price Guide. and include the Temporary Transition Payment (TTP).
The TTP is a payment paid by the NDIS to allow providers to continue to offer quality services during the transition to the NDIS scheme. It is funded by the NDIS as part of a participant’s plan. This is explained more on the Participant’s website. If you need assistance working out how this fits into your plan budget, please get in touch.
As a registered NDIS Provider, we must meet certain requirements to ensure the quality and safety of our services:
NDIS Code of Conduct
The NOSS Code of Conduct and Professional Ethics complies with the NDIS Code of Conduct.
Under the NDIS Code of Conduct, providers and workers must:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
- take all reasonable steps to prevent sexual misconduct.
NDIS Practice Standards
- There are 10 Practice Standards. They include:
- rights of participants and responsibilities of providers
- governance and operational management
- the delivery of supports
- the environment in which supports are delivered
- high intensity daily personal activities
- implementing behaviour support plans
Feedback, Complaints and Compliments
NOSS has a robust system for responding to and managing feedback and complaints.
You may bring a complaint to anyone in NOSS, such as a support worker, manager or the CEO. Can call the office, or use our online contact form. We will work with you to find a resolution.
Other organisations which may help with your complaint
Phone: 1800 005 131
Human Rights and Equal Opportunity Commission
Phone: 1800 369 711
National Disability Complaints Resolution & Referral Service (CRRS)
Phone: 1800 880 052 (free call) National Relay Service: 1800 555 677 Tel Interpreter Service: 131 450
Fax: (02) 9318 1372
National Disability Services Abuse and Neglect Hotline:
Phone: 1800 880 052
NDIS Quality and Safeguards Commission:
Phone: 1800 035 544 (free call from landlines
Text Telephone (TTY): 133 677
National Relay Service and ask for 1800 035 544
Filling in a Complaint Contact Form: www.ndiscommission.gov.au
phone (03) 6343 2022
The Office of the Australian Information Commissioner:
Phone: 1300 363 992
If you need support to access NOSS, or help to raise an issue, the following free external Advocacy Services are available:
Call: 1800 005 131
Text: 0457 806 963
Call: (03) 6343 2022
For support and advice to do with the Disability Royal Commission:
Call: 03 6108 2188
Our policies align with the NDIS Code of Conduct and Practice Standards. They are to ensure that the way we operate provides high quality safe service. Key policy statements can be found in our Client Information Manual below.