Our Commitment to You

We are committed to the safety and upholding the rights of all people who engage with our services, including children, young people and people with a disability. Our policies give us the framework to do this.

We are registered with the NDIS Quality and Safeguards Commission as a Provider of NDIS services.

Pricing

If you are an NDIS participant, you may be able to pay for our services from your NDIS Plan.  We can help you work this out.

Our charges are in accordance with the NDIS Price Guide.

As a registered NDIS Provider, we must meet certain requirements to ensure the quality and safety of our services:

NDIS Code of Conduct

The NOSS Code of Conduct and Professional Ethics complies with the NDIS Code of Conduct.

Under the NDIS Code of Conduct, providers and workers must:

• act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
• respect the privacy of people with disability
• provide supports and services in a safe and competent manner with care and skill
• act with integrity, honesty, and transparency
• promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
• take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
• take all reasonable steps to prevent sexual misconduct
• not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.

NDIS Practice Standards

There are 10 Practice Standards. NOSS is registered against the following:

• rights and responsibilities for participants
• provider governance and operational management
• provision of supports
• provision of supports environment
• high intensity daily personal activities
• implementing behaviour support plans

Feedback, Complaints and Compliments

NOSS has a robust system for responding to and managing feedback and complaints.

You may bring a complaint to anyone in NOSS, such as a support worker, manager or the CEO. Can call the office, or use our online contact form. We will work with you to find a resolution.

Other organisations which may help with your complaint

Advocacy Tasmania
www.advocacytasmania.org.au
Phone: 1800 005 131

Anti-Discrimination Commissioner
www.antidiscrimination.tas.gov.au

Human Rights and Equal Opportunity Commission
Phone:  1800 369 711

National Disability Complaints Resolution & Referral Service (CRRS)
Phone: 1800 880 052 (free call) National Relay Service: 1800 555 677 Tel Interpreter Service: 131 450
Fax: (02) 9318 1372

National Disability Services Abuse and Neglect Hotline:
Phone:   1800 880 052

NDIS Quality and Safeguards Commission:
Phone: 1800 035 544 (free call from landlines
Text Telephone (TTY): 133 677
National Relay Service and ask for 1800 035 544

Filling in a Feedback and Complaints form: www.ndiscommission.gov.au

Speakout:
www.speakoutadvocacy.org
phone (03) 6343 2022

The Office of the Australian Information Commissioner:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Advocacy

If you need support to access NOSS, or help to raise an issue, the following free external Advocacy Services are available:

Tas Advocacy
Call: 1800 005 131
Text: 0457 806 963
Email: contact@yoursaytas.org

Speakout Advocacy
Call: (03) 6343 2022
Email: launceston@speakoutadvocacy.org

For support and advice to do with the Disability Royal Commission:
Call: 03 6108 2188
Email: drc@speakoutadvocacy.org

Our Policies

Our policies align with the NDIS Code of Conduct and Practice Standards. They are to ensure that the way we operate provides high quality safe service. Key policy statements can be found in our Client Information Manual below.