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Client Information

NOSS is committed to ensuring the best possible quality support for its clients by upholding their human rights, promoting their independence and assisting clients to set and achieve their goals.. Clients should always feel comfortable to ask questions and suggest improvements to their support. "

More information can be obtained by using our online Contact Form or calling us on (03) 6334 4911.

Advocacy

If you need support to understand or assistance to access this service, the following Advocacy Services are available:

        Nicole Marquis                                          Dominique Vittori
        Tas Advocacy                                          Speakout
        Shop 8, 216 Charles Street                       59d Amy Road
        Launceston                                                Newstead
        Phone: (03) 6331 0740                              Phone: (03) 6343 2022

Feedback:

Clients are encouraged to have input into all aspects of the Service. If you have any comments on policies, suggestions for improvement or contributions to the Newsletter, please contact the NOSS Office, use our on line contact form or ask your support worker for help. 

If you have any complaints about the service, we encourage you to speak to your support worker in the first instance.  If you are not satisfied, then speak to one of the Office staff or General Manager.  If you are still not happy, NOSS has a Complaints Policy which you can follow.  A Complaints Form is available here.

Other organisations which may help you if you have a Complaint are:

National Disability Services Abuse and Neglect Hotline
Telephone:   1800 880 052

Human Rights and Equal Opportunity Commission
Telephone:  1800 369 711

Privacy

At NOSS we believe an individual’s right to keep their personal information private is of the utmost importance.

NOSS is committed to protecting and maintaining the privacy, accuracy and security of personal and financial information in accordance with the NOSS Privacy Policy and all relevant legislation.

Policies

Information on your rights whilst supported at NOSS are contained in the following policies:

  • Client Consent Policy
  • Code of Ethics
  • Decision Making Policy
  • Exit Policy
  • Human Rights Policy
  • Individual Needs Policy
  • Privacy Policy