Policies

Information on your rights whilst supported at NOSS are contained in the following policies:

            •    Client Consent Policy
            •    Code of Ethics
            •    Decision Making Policy
            •    Exit Policy
            •    Human Rights Policy
            •    Individual Needs APolicy
            •    Privacy Policy

Other NOSS Policies are available on the Links page. Policies are also available at the NOSS Office upon request.

Advocacy:

If you need support to understand or assistance to access this service, the following Advocacy Services are available:

        Nicole Marquis                                          Dominique Vittori
        Tas Advocacy                                          Speakout
        Shop 8, 216 Charles Street                       59d Amy Road
        Launceston                                                Newstead
        Phone: (03) 6331 0740                              Phone: (03) 6343 2022

Feedback:

Clients are encouraged to have input into all aspects of the Service. If you have any comments on policies, suggestions for improvement or contributions to the Newsletter, please contact the NOSS Office, use our on line contact form or ask your support worker for help. 

If you have any complaints about the service, we encourage you to speak to your support worker in the first instance.  If you are not satisfied, then speak to one of the Office staff or General Manager.  If you are still not happy, NOSS has a Complaints Policy which you can follow.  A Complaints Form is available here.